Here's the e-mail I received from Thumbtack.com...
I'm reaching out to you because Thumbtack is getting a lot of job leads for resume writers, and I'm looking for another resume writer who is interested in taking on more clients.
After checking out your website I think you are a great fit for Thumbtack and I'd love to start sending you job leads. Please fill out a few details about your skills and rates, and I'll start forwarding you potential new clients.
If you have any questions about what Thumbtack can provide, please don't hesitate to ask.
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1001 Page St, Suite #45, San Francisco, CA
This message is an advertisement.
The best information I found, to show me Thumbtack.com's true colors, was on their own Web Site! On their own, Thumbtack Forums/FAQs for service professionals/Leads, messaging and fees Page. And No, I didn't Subscript to your E-Mails! Here's a few Quotes from the Page....
I wouldn't mind paying the 4 bucks or 8% if I knew the lead was for real but sorry, I will trust you - when you trust me. Internet is full of the scammers like merchant circle and others like them - so, sorry if I just don't trust you. Its not really so much the 4 bucks, its the credit card - I wouldn't give that to you for a lead. I would pay with paypal though - maybe you should offer that option. I run a solid business and provide great customer service, I have been around since 1992 and have only solid reviews.
Groupon and living social have never claimed to be free. They are professionals and have their terms and conditions clearly stated. They have earned their rank already. Who is thumbtack? Two people, claiming to be big shots, that you have to write to 4 to 5 times before you get them to agree to speak by phone. This is company is proving to be a scam more and more by every second of the day. NOT one lead, free or otherwise has been anything but wild goose chase of people shopping for the lowest bid. Thumbtack sends the same lead to EVERYONE within a general category. IMHO, they should be paying us for all the time wasted by us from price shoppers.
I too was contacted "out of the blue" to join this service, and assured of a free service. I had little illusions that this service might even serve a purpose. I did get a lead, but it came with a price. I would not have signed on with this service had I known. I already budget for my advertising. I already use Google Adwords, and even these are much less money. You cannot charge $4 for a potential lead when some of the best pay-per-click Google Adwords are under $2 and reach millions of people. I would consider 50 cents per potential lead (response) or $1-2% of total job (unless recurring monthly, where only 1st month is paid). But sending out money blindly to a poorly represented internet company (scam?) is not my idea of smart business.
Mar-07 2011 01:06.
8% is ridiculously high for a finders fee. I would not use your service at even 1/2 that price. It should be either 1 - 2% at the most in my professional opinion.
God Bless, J><>
These fees are too high, if you don't even know that you are hired. There was never a notice or emails sent to us about new fees on this website.
I'm a tutor. So, will I pay 8% on each tutoring session - or just once - on the first session? I really liked this service - until - the surprise expenses with no forewarning.
Mar-11 2011 09:36.
God Bless, J><>
I just started a lawn care and design co and I'm trying to get my name out there, No Borders Lawn Maint and Design. This seems to have potential just need tweaked a bit. It seem like a little more than i would like to pay and more bookkeeping on my end, but if this service charged a monthly fee or they could guarantee business opportunities maybe. But as it stands would love to help another but not on my dime. thanks
Seriously, where did these fees come from? How did you come up with $4 and 8%? The no warning and lack of communication on all-of-a-sudden charging fees is ridiculous.
8% sounds criminally high. That's my two cents.
Mar-13 2011 10:05.
I agree with the consensus that 8% is absurdly high. I can get flesh and blood salesmen for 3-5%. The $4 would depend on the strength of the lead and how many bidders are involved. I also agree that no warning sucks.
Either way it is to high. 8% would cost me over $75 for a lead? You're Crazy. Also $4 for no guarantee on the lead where it came from, no phone number. This isn't a lead. How do I know it is legit. So as far as I am concerned, I will no longer be doing business with thumbtack. You can take me off your site. Don't care. Waste of money.
Hi Heather, Rarely does my leads here turn into actual clients. I've only made one Lace Wig from someone that found me here, most people find me on my Youtube channel or from Craigslist where I have the option to include my email address which I always do. I think what would be fair for me and for most people would be to pay a monthly fee to use the services here rather than a 8% comission. I think you should give us this option as well.
Would like the option to be able to decline "bidding" on a client especially when someone asks for a service we do not offer.
If I had realized that the only way I could respond to potential clients was to pay you, I would not have joined the service considering how many bad leads this kind of thing is going to generate. I am forbidden by my professional ethics board from sharing fees with non-lawyers, so I can't go with the percentage arrangement at all.
I'll be declining the one bad lead I've received so far and deleting my profile. Good luck with your business, especially the part where you don't tell people about your fees. If I did business that way, my professional board would shut me down.
And that's just some of the Posts on this page!:O I'm tired of reading them now and I think you can see what I'm saying about Thumbtack.com being a Job Scam! I don't usually wast my time with these types of Scam e-mails. But this one just really made me Mad!
Update and Reply 12-03-11. Updating the original Post and allowed the Comment to be posted (see below)...
Looks, like we now have the attention of Thumbtack.com... I received a Comment to this Post from Jeremy at Thumbtack.com, who says he is "one of the founders of Thumbtack.com". What a Spin Doctor this guy is! It's almost funny... If were weren't talking to People who are trying to Scam us out of our Money!!! I'm putting my Replies to his Comments, next to each statement, for clarity (my replies are in italics).
On 11/24/2011 03:18 PM, JT wrote:
JT has left a new comment on your post "What fees does Thumbtack charge when I respond to ...":You Contacted me with a Deceitful Spam e-mail which sounded like a Job Offer! No Second Chances for Spammers with me!!!
My name is Jeremy, and I am one of the founders of Thumbtack.
I'm sorry to hear you had a bad experience with us, and I would love to convince you to give us a second look.
There are indeed several posts in our customer service forum about our pricing, but I would like to clarify a few things:No Customers should be considered Small or Insignificant to any Company. Dissatisfied Customers are the Achilles Heal of any Company that truly wants to Serve it's Customers and Succeed at making money for the Long Term. Where there's Smoke, there is Fire!
First, we have over 250,000 members, so the customer service forum comments only reflect a very small number of our members.
Completely Free!... Except for the Fees you Charge for the services that could be actually useful in obtaining work!!! Optional! That's not what these People who Trusted you and Signed up with you are Saying! They are telling about being Charged fees that they were not aware would that they would be Charged!
Second, thumbtack is still completely free to have a profile, take advantage of our search engine optimization, and be contacted directly by people who find your profile. Every service that we charge for is completely optional, so you have absolutely nothing to lose by signing up.
"Have to make Money Somehow"... Try Advertising, the time tested and proven way of making money! This has been working, from the beginning of Radio, to TV to the Internet! Ever heard of ABC, NBC, CBS, Turner Broadcasting, Google, Yahoo, Bing, Face Book, LinkedIn??? And many more Online Companies... Making Millions through Advertising! And at no Cost to their Users! And with any Paid Services some of them do offer. They State their Fees, Up Front! And let their Customers know, when and how much they will be Charged for any Paid Services. And those who didn't in the past have paid the Price. With loss of Business and some with Prosecution by the Government! Again, your own Customers are saying that your "leads" are not worth the Fees that you Charge for them. That most these "job leads" don't pan out. And the the Commissions are too High as well. And most importantly, many of your Customers were not aware of when and for what "Services" they would be charged!
Unfortunately, the reality of this economy is that we have to make money somehow, and we thought the best way to go about it is to charge only when we bring you potential business (in the case of the lead fee) or when we actually provide you a new customer (in the case of a commission fee).
It's not "All Profit" for any Business and never has been! Haven't you ever heard? It takes money to make money??? Oh, and don't forget all of that money you spent, sending out all of those Spam e-mails! Like the one you sent me!!! What a large Overhead you must have! In "Today's Economy"... if you are making a 10% Profit. Then your doing about par with the rest. If you come by it honestly, then you may just stay in business and gain more and more return Customers. Thus, making more money, for a longer period of time...
It's not all pure profit for us. Not only do we spend a lot of time and effort making sure your service ranks highly in search results, but we spend money on search engine marketing to benefit you and also have a staff of several hundred people who work to match leads with businesses.
Well, your still in business. And after all of the Complaints I have read against you and the Very Poor "job leads" which don't pan out. Which are mostly just "Window Shoppers". You must be making money Some How!
We don't make money unless we provide you with good leads, so we try very hard to make sure that the leads are of high quality.
Again, Again, Again! That's is not what your own Customers are Saying!!!
Please rest assured that we will never charge you a dime without you explicitly authorizing it.
I hope you'll give us a second look,
Don't hold your Breath!!! On second thought... Ya, I'll get back to you on that...
Here are a couple more Links that might be of help to the readers of this Blog...
File a Complaint with the Better Business BBB...
File a Complaint with the FTC - The Federal Trade Commission...
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